Finding the right supplier for your kitchen equipment can mean the difference between having a successful food business and one that is struggling. This is because not all manufacturers are the same, therefore you should be careful when choosing a supplier to trust with your commercial kitchen needs. How do you determine if the supplier you are aiming at giving your trust to is indeed trustworthy? Here are some things you need to consider:
If your commercial kitchen equipment supplier is online, check for reviews and recommendations – there are some reviews that cannot be trusted because competitors can actually create negative reviews just to bring their biggest competitors down. However, more-often-than-not, you can trust these commentaries about the manufacturer or supplier, particularly if there are more positive comments than there are negative ones. Simply check out what people say about the manufacturer you are eyeing and assess their worth from there.
Ask questions on their Facebook page or on their contact us page on their website – never hesitate to ask pertinent questions when you are assessing a potential supplier for your kitchen equipment needs. These things can cost you a lot of money, so it is important that you get all the details and information you need before you spend your hard earned money on anything. You will need to determine if the answers you are getting are truthful as well, and this you will need to base on how the answer is delivered to you.
Ask other people about the company – if you know of someone who has worked with this company, you might want to ask them about their experience with such a supplier. While not everyone will have the same kind of experience with such a seller, if the feedback is generally good, then you can probably trust the supplier. If not, it might be a good idea to look around a little more or to ask for referrals.
Call them and assess how they handle customers – there are some companies who are not great with customer service, and while they may have good quality equipment, not being able to get the kind of customer experience that you expect should be a red flag. If a company has sucky customer handling skills, this would indicate that if you have a problem with what you purchase from them, you will have a hard time with after-sales concerns. If they are already discourteous at the onset, even before you buy anything, how much kinder will they be once they have closed the sale and have no need for your patronage?